Automotive strategy, Automotive strategy consultants, Automotive strategy consulting, training

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Automotive strategy, Automotive strategy consultants, Automotive strategy consulting, automotive process improvement, Training

How Training Can Help Your Team...

Automotive strategy, Automotive strategy consultants, Automotive strategy consulting, automotive process improvement, Training

“In a modern business, lecturing is rarely the style of learning that gets the best results”

Far too often, the phrase “people are our best asset” is an insincere cliché. We believe that high performing teams are essential for long term success and we love developing the skills, engagement and motivation to foster that culture in your business.

“In a modern business, lecturing is rarely the style of learning that gets the best results”

We lecture as little as possible. We find that, in a modern business, it is rarely the style that maximises learning. It also rarely suits the subject matter. Most training we deliver involves preparation for circumstances that require creative problem solving and situational assessment. Where we are giving an expert briefing or “introduction to” then a formal presentation style may work best -- the expert speaks and the audience has an opportunity to test both the expert and their own understanding with questions. However, this isn’t what we normally find businesses are looking for (we do of course love briefings, especially when it involves presenting interesting research).

The type of training where we can really bring a benefit to your team is where you are seeking to deepen understanding of your team, such as:

  • Knowing more about a customer type
  • Learning a process
  • Understanding compliance standards

We can also help with the overall approach to training. What are the key competencies that your team should have to be really great at their jobs? How can that be measured and developed in a structured way?

Why training from Ad Punctum works

Automotive strategy, Automotive strategy consultants, Automotive strategy consulting, automotive process improvement, Training

Understanding that delivers value

Most people can learn new things on the job. A lucky few seem to be able to pick up new concepts and practices in a way that seems effortless (spoiler alert: they are often practicing in their spare time). Training can accelerate that learning and ultimately aims to bring more people up to the same standard that you see from your best team members. Even seemingly instinctive skills such as reading a customer, recognising a great deal or showing empathy to a distressed colleague can be progressively built by concentrating on underpinning behaviours such as (respectively) body language, decision making analysis or emotional intelligence. We work with you to understand the existing competencies and behaviours of your team and develop the content that will best help you achieve your organisation’s goals.

Automotive strategy, Automotive strategy consultants, Automotive strategy consulting, automotive process improvement, Training

A training plan worth having

Sometimes there is a clear need for training of a certain type. A task or event is coming up or clients have been asking whether your team has a certain skillset. The greater challenge is understanding what competencies your team need to be great rather than good -- directing our training budget more precisely to improve the team whilst directing individual development at areas where there are real gaps.

“Competency assessment normally ends at the key skills without which someone fails to perform entirely”

Competency assessment always exists on an informal level -- we might know the role requires a people person who speaks French, but what else? The thought often ends at the key skills without which someone fails to perform entirely: they can’t talk to the customers; they can’t update the data in the system. If we can expand this list to what the best team members do, then we have a great foundation for targeted training and building a brilliant team.

 

Automotive strategy, Automotive strategy consultants, Automotive strategy consulting, automotive process improvement, Training

Material that lasts

Intensive training often leads to an adrenaline burst of subject matter expertise and enthusiasm (even if the newfound skill is purchase order creation). But people often forget what they learned in the inevitable six week period between taking the course and needing to apply it. We take training materials seriously -- sometimes simply handing out a copy of the presentation slides isn’t sufficient as reference material.

“The right reference materials for your team, written in an understandable and usable way”

We work with you to understand how the learning should be applied within your organisation, as well as more practical details such as how people keep documentation in your company. We create the right reference materials for your team, written in an understandable and usable way.

This might seem like a consideration only for technical training, but soft skills benefit from the same approach. Where is that list of frequent reactions by individuals in newly formed teams and the best practice responses?

Automotive strategy, Automotive strategy consultants, Automotive strategy consulting, automotive process improvement, Training

Workshops That Work

Well delivered workshop training can be deceptively successful. Often the attendees emerge believing that they’ve learned all the subject matter by teaching themselves, with some passing attribution to the “facilitators”.

“Trainers have to work hard and have a deep understanding of the subject to make workshops run smoothly for the participants”

This is always a sign that the trainers have worked tirelessly to make it seem easy. Achieving this reliably takes repetition and a deep understanding of the subject. To be comfortable inviting open discussion in a workshop the trainer needs to know the topic well, enabling them to anticipate which subjects will likely need more explanation to the attendees as well as where the possible “a-ha” moments will be. Without subject matter expertise, this isn’t possible and for this reason one of our core tenets is that we only train in things we understand.

Automotive strategy, Automotive strategy consultants, Automotive strategy consulting, automotive process improvement, Training

"Understanding that delivers value"

Automotive strategy, Automotive strategy consultants, Automotive strategy consulting, automotive process improvement, Training

"A training plan worth having"

Automotive strategy, Automotive strategy consultants, Automotive strategy consulting, automotive process improvement, Training

"Material that lasts"

Automotive strategy, Automotive strategy consultants, Automotive strategy consulting, automotive process improvement, Training

"Workshops that work"